The store gave the customer a full refund, offered him a brand new, fresh out-of-the-box Blackberry and gave him a full apology. They've pledged to make sure that this sort of thing never happens again.
The result? A very happy customer.
Consumer Watchdog is a (fiercely) independent consumer rights and advocacy organisation campaigning on behalf of the consumers of Botswana, helping them to know their rights and to stand up against abuse. Contact us at watchdog@bes.bw, call us on +267 3904582 or find us on Facebook by searching for Consumer Watchdog Botswana. Everything we do for the consumers of Botswana has always been and always will be entirely free.
Friday 12 November 2010
The Blackberry issue - concluded
The store gave the customer a full refund, offered him a brand new, fresh out-of-the-box Blackberry and gave him a full apology. They've pledged to make sure that this sort of thing never happens again.
The result? A very happy customer.
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